Callplus mostly operates under the Slingshot brand for Internet purposes nowadays.
Once upon a time, I worked for them on Helpdesk. It was actually my entry to the Internet Industry.
However, things have changed.
Now, whenever you email their support (or abuse) teams... this is the response: (in HTML format, pulled from the source of the message that was sent back to me... )
This is an automatic acknowledgment of your email.
For assistance we encourage you to visit our online support site - www.slingshot.co.nz/help - if you are unable to find a solution you can then use the 'Ask a Question' option to contact our staff.
Alternatively you may reply to this email with your query.
The Team at Slingshot/Callplus
My question to you is - what ISP leaves the heading 'Suggested Answer' at the top of an autoresponse? How good does that look?
And for that matter whats wrong with plain-text?
This last message was about a homepage account which I had dating back to my days as an employee. They hadnt terminated it yet - nearly 4 years later - and it was still indexed by at least one search engine I came across! Fortunately, despite the fact that no response or acknowledgement to my message (sent at least a few days ago) has yet been received, their NOC responded in a matter of hours when I followed up, and took immediate and positive action. Kudos to that. Now theyve just gotta fix their autoresponder.
(Reports sent to abuse@ will get these autoresponses as well, so i'm sure i'll find out at some point...)