I got an email today - from comindico.com.au - essentially stating:
"Your ticket opened via email to firstname.lastname@example.org will now be closed, as we were unable to parse your report"
Eg - Theyre using an automated system - and refused to deal with my complaint because it didn't fit into their automation.
My complaint was a mime-encoded full-headers copy of a spam message relayed via their network. Hell, I used PINE - a fairly fundamental console-plain-text-type email program for *nix servers - and they still cant handle.
Rediculous - and unacceptable.
In this day and age ISPs are obligated to 'do the right thing'. Too many internet connections add to the chaos online - spambots, drones, open proxies, open mail relays - its essentialy impossible to find the people who abuse these systems, so all we can do at least for the moment is make life as hard for them as possible. By closing down vulnerabilities.
But no... my simple complaint wasnt good enough for comindico.com.au. So theyd rather see their network continue to abuse other internet users instead of be a responsible netizen.
I'm glad to say that generally speaking ISPs in NZ take abuse@ reports seriously. Maybe its a result of the relatively close-knit community. Even the Big Players - Xtra, TelstraClear, Ihug - acknowledge abuse reports and action them. (well, action them at least. Theyre known to fail to respond from time to time.)
Anyway. If this happens again I might have to start blacklisting their netblocks by offense.. :/